Wireless Customer Service Representative

Job Summary:

Join DISH, an EchoStar Company, at our cutting-edge Chandler facility, where you'll play a pivotal role in shaping the future of wireless coectivity. As part of our Customer Experience Team (CXO), you'll serve as the voice of the company, resolving customer inquiries, promoting services, and fostering long-term relationships through voice and chat interactions. This role offers a unique opportunity to immerse yourself in the latest wireless technology while building a rewarding career in a collaborative environment.

Job Duties and Responsibilities:

• Provide exceptional customer service and one-call resolution, establishing lasting relationships with customers.
• Demonstrate expertise in DISH's wireless products, accessories, and pricing plans, offering tailored solutions to meet customer needs.
• Effectively address customer queries on billing, devices, troubleshooting, and product features, ensuring accurate and timely assistance.
• Identify trends and opportunities for improvement, contributing to enhanced customer service delivery and operational efficiency.
• Transform into a customer support advocate, engaging with diverse consumers to address their needs and technical issues.

Skills, Experience and Requirements:

• High School diploma, GED, or equivalent qualification.
• Customer-first mindset with a positive attitude and willingness to collaborate. Ideal candidates will have:
• Previous customer service experience, particularly in the wireless industry, is advantageous.
• Familiarity with wireless devices and provider switching processes.
• Strong communication skills, both verbal and written, with a focus on delivering exceptional service.
• Adaptability to varying work environments and schedules, including weekends and evenings.
• Proficiency in Windows OS desktop computers and multitasking abilities.
• Desire for continual improvement and opeess to coaching and development.

Benefits of the Position:

• Defined career ladders and extensive opportunities for upward mobility, fostering personal and professional growth.
• Company-provided equipment and a comprehensive benefits package, including medical, dental, and vision insurance, paid vacation and sick time, and 401(k) investments with company-matched funds.
• Tuition reimbursement and heavily discounted DISH, Sling, & Boost Infinite Service.
• Access to 330 free chaels, along with other premium services and monthly credits for wireless services.

Salary: Compensation: $15.50/Hour.

About Company:

DISH, an EchoStar Company, has been a pioneer in coectivity for over 40 years, offering a range of services from satellite television to smart home installations. With brands like EchoStar, Hughes, DISH TV, and Sling TV, we're committed to building America's First Smart Network™. At DISH, diversity and inclusion are celebrated, fostering an environment where all individuals are valued and supported. As an Equal Employment Opportunity Employer, we prioritize meritocracy and strive to eliminate barriers to success, ensuring limitless opportunities for all employees. Join DISH and be part of a team dedicated to shaping the future of coectivity while making meaningful coections both in and out of work